Privacy Policy

Last updated: July 4, 2026

1. Who we are

Somporko AI™ is a product of Somporko™. Somporko™ is our relationship-first technology platform for communication, service, and human connection. Somporko AI™ is our AI-powered receptionist and communication product for service businesses and professional offices.

In this Privacy Policy, “Somporko,” “Somporko AI,” “we,” “us,” and “our” refer to Somporko™, Somporko AI™, and the related websites, products, services, tools, communications, AI-powered workflows, and future product directions we provide or develop.

2. Information we collect

We may collect information you provide directly, such as your name, business name, email address, phone number, requested service, inquiry details, feedback, and messages submitted through our website or during a demo or call.

If you interact with an AI receptionist powered by Somporko AI, we or the business using the system may process call-related information such as phone number, call transcript, call recording if enabled, appointment details, callback requests, service-related messages, scheduling data, and operational logs. The exact information depends on the customer using the service and the purpose of the call.

If future Somporko products involve human-in-the-loop AI feedback, expert review, AI evaluation, or training-support workflows, we may process the content, ratings, annotations, examples, or feedback provided for those services, subject to the terms and privacy disclosures that apply to that service.

We may automatically collect limited technical information such as IP address, browser type, device information, referring pages, pages viewed, timestamps, logs, and basic analytics or security data.

3. How we use information

We use information to respond to inquiries, provide demos, operate and improve our services, support appointment scheduling or message-taking workflows, communicate with users and customers, troubleshoot issues, prevent abuse, maintain security, comply with legal obligations, and enforce our terms.

Where users or customers provide feedback, examples, ratings, or annotations for product improvement or human-in-the-loop workflows, we may use that information to evaluate, improve, test, and develop Somporko products and services, consistent with applicable agreements and privacy commitments.

4. Business customer and caller data

When a business uses Somporko AI to communicate with its own callers or customers, the business is responsible for deciding what information is collected and how it is used in its workflow. Somporko AI processes information to provide the requested service to that business.

5. SMS and mobile information

If you provide your mobile phone number and request or agree to receive SMS messages during a call or interaction, we may use your number to send appointment confirmations, reminders, demo follow-up, inquiry follow-up, service updates, and related communications.

Message frequency varies based on your requests, appointments, service activity, or follow-up needs. Message and data rates may apply.

Mobile phone numbers, mobile opt-in information, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or trade mobile opt-in information or SMS consent. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help. The SMS terms are included in our Terms and Conditions.

6. How we share information

We may share information with service providers that help us operate our website, communications, hosting, analytics, email, telephony, SMS, AI processing, scheduling, security, and product infrastructure. These providers are permitted to use information only to provide services to us or to the business using Somporko AI.

We may also share information if required by law, to protect rights and safety, to prevent fraud or abuse, to enforce agreements, or in connection with a business transaction such as a merger, acquisition, financing, or asset sale.

We do not sell personal information in the traditional sense. If future laws define certain analytics or advertising activities as a “sale” or “sharing,” we will provide required notices and choices as applicable.

7. AI calls, recordings, and transcripts

AI receptionist calls may be processed by automated systems to understand requests, generate responses, book appointments, take messages, route calls, and improve service quality. Depending on the configuration, calls may create transcripts, recordings, summaries, logs, and other operational records.

Businesses using Somporko AI are responsible for providing any notices and obtaining any permissions required for their specific use of call recording, transcription, messaging, and customer communications.

8. Healthcare and sensitive information

Somporko AI may be used in healthcare-adjacent settings such as scheduling or front-desk workflows. Somporko AI is not a medical provider, does not provide medical advice, and should not be used for emergencies.

Do not submit sensitive health, financial, or other highly sensitive information unless it is necessary for the service you are requesting and the business using Somporko AI has appropriate safeguards in place. Healthcare businesses are responsible for determining whether their use requires HIPAA-related agreements, notices, safeguards, or other compliance measures.

9. Cookies and similar technologies

Our website may use standard technologies such as cookies, logs, or analytics to understand website performance, detect abuse, and improve the experience. You can control cookies through your browser settings.

10. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data retention

We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

12. Your choices

You may contact us to request access, correction, or deletion of information where applicable. You may opt out of SMS by replying STOP and may opt out of non-essential emails by following the instructions in those emails or contacting us.

13. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

14. Third-party links and services

Our website or services may link to or integrate with third-party services. We are not responsible for the privacy practices of those third parties. Their own terms and policies apply.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

16. Contact

Questions about this Privacy Policy can be sent to info@somporko.ai.